Frequently Asked Questions

Feel free to contact us if you don't find what you're looking for here!

What payment methods do you accept?

All our purchases go through our Online Store, which accepts Apple Pay, Shop Pay, and PayPal in addition to all major credit cards. Monthly or bi-weekly installment plans are available through Shop Pay or PayPal. Please note, we are unable to refund processing fees if PayPal is used during checkout – 3.5% will be withheld from any refund. This is due to PayPal policy/practice with their processing fees.

How is COVID-19 having an impact?

In the midst of the ongoing COVID-19 situation, we are committed to working within what’s possible and advisable to bring wild Alaskan seafood to you. Fortunately, our purchasing has always been online and our pick-up events are adaptable.
FISHING SEASON: The commercial fishing industry is classified as essential to infrastructure, so while there are additional precautions to observe, the fishing season should take place as planned per guidance received from the State of Alaska.
PURCHASE TERMS: Our terms remain unchanged, so orders canceled by May 31st will receive a full refund. Orders canceled June 1st or later will not be refunded.
FLEXIBILITY: Should COVID-19 impact logistics causing changes (to pick-up events, for example), your flexibility as we adapt may be necessary and will be appreciated. We hear you love this fish, so we trust it will be worth it!

I don’t see shipping costs during check out – how much is shipping?

Our seafood is currently available by one of two methods: Local CSF Pick-Up Events are available in select areas and no shipping charges apply. To learn more about local pick-up, please see our Locations and Pick-Up Details menus. Direct Shipping is available to select states for free, and additional states for a $20 flat rate.

Wait a second… I thought the best fish is fresh fish?  Why is your fish frozen?

You’re right! The best fish is enjoyed fresh, right out of the water! But, the longer a fish is out of the water and unfrozen before making it to your plate, the lower the quality. We immediately chill our fish when it is caught, and within hours it is fileted and flash-frozen. Deep freezing and commercial vacuum-packing techniques seal in the just-caught freshness and quality. There are no adverse side-effects to freezing if care is taken in the thawing process. In fact, the extreme freezing temperature is one of the things that makes our fish sushi-grade (for raw consumption) and superior in quality to so-called “fresh” fish that has been refrigerated for days.

Why are seafood shares purchased online in advance?

In the pre-season, before a single fish is caught, we pay our professional processor in Alaska so that a portion of our upcoming harvest is reserved for all of you. Your purchase before fishing season allows your share of the catch to be designated for you as it moves through a careful process to get from the net to your table.

How and when do I get my wild fish?

In order to offer the very best wild Alaskan salmon and halibut at an improved price point, our Community Supported Fishery (CSF) is modeled on efficiency. Our fish is available to purchase pre-season, the harvest in Alaska takes place, and your share of that harvest is transported in deep freeze by barge and by long-haul freight to either your CSF pick-up location (if available in your area) or to your door via Direct Shipping (if available to your state). Salmon and halibut seasons differ, so please visit our Online Store to learn more.

A 20 lb. share of salmon? A 15 lb. share of halibut? How am I going to fit that in my freezer?

Our share sizes all fit in less than half the space in a typical household fridge freezer. Since each piece of fish is individually vacuum-packaged, it is easier than one might think to fit the filets into available spaces. Since that puts having Alaskan seafood for dinner in arms reach, we don’t get any complaints regarding crowded freezers!

How do I avoid ending up with any freezer-burned filets when storing them for so long?

Vacuum-packaged wild Alaskan filets can have a frozen shelf-life of up to two years under the right conditions. We inspect every filet before it gets packed into a share bag, and remove any with a “loose” seal. Since the fish is handled more on its way to and once in your freezer, it’s important that you continue to inspect your filets throughout the year. When filets that have moved inside the vacuum-package are noticed sooner rather than later, they are still quite delicious. If overlooked, freezer-burn will eventually make these filets undesirable to eat.
Another important aspect to quality control once your share is in your possession is your freezer. Auto-defrost freezers incorporate heating elements that melt frost from the freezer’s interior. Storing fish in auto-defrost freezers can expose the filets to repeated partial thaw and refreeze, which can cause or worsen issues with the seal or freezer burn. Your best option is to store your seafood in a manual defrost freezer or in the center of an auto-defrost freezer.

I missed the purchasing deadline – or – I didn’t buy enough fish.  Do you keep salmon or halibut on-hand during the off-season?

We have seasonal purchasing deadlines each year, after which availability is not guaranteed and the price is slightly higher. Making your purchase during the pre-order season guarantees the best in availability and pricing. We bring harvests to our communities in 1,000 pound containers, so generally any extra fish available is when we are selling the remainder of a container. Word to the wise: it typically sells out quickly, so don’t miss out. 🙂

There isn’t a CSF pick-up location in my area but I really want some of your seafood!  What can I do?

If you are interested in organizing participation in your community, we would love to hear from you! Between neighbors, co-workers, friends, and family, you might be surprised how quickly this delicious salmon and halibut will disappear. Visit our Buying Clubs page to learn more.

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