Frequently Asked Questions

Feel free to contact us if you don't find what you're looking for here!

How is COVID-19 having an impact?

In the midst of the developing COVID-19 situation, we are committed to working within what’s possible and advisable to bring wild Alaskan salmon to you. Fortunately, our purchasing is already online and our pick-up events are adaptable.

FISHING SEASON: The commercial fishing industry has been classified as essential to infrastructure, so while there will be additional precautions to observe, we expect the fishing season to take place as planned per guidance received from the State of Alaska.

PURCHASE TERMS: Our terms remain unchanged from prior years, so orders canceled by May 31st will receive a full refund. Orders canceled June 1st or later will not be refunded.

PAYMENT METHODS: Our payment methods remain unchanged, except that Paypal has been removed in favor of payment options that allow for full refunds without the deduction of credit card processing fees. If COVID-19 were to interfere completely with our ability to bring the salmon you ordered to your region, we want to ensure that refunds will not be reduced by credit card processing fees.

FLEXIBILITY: Should COVID-19 impact logistics causing changes (to pick-up events, for example), your flexibility as we adapt may be necessary and will be appreciated. We hear you love this salmon, so we trust it will be worth it!

I don’t see shipping costs during check out – how much is shipping?

Our salmon is currently available by one of two methods: Direct Shipping to select states (if we ship to your state it is FREE), or local CSF Pick-Up Events (no shipping charges apply). For more information, please see our Locations and Pick-Up Details menus.

Wait a second… I thought the best fish is fresh fish?  Why is your fish frozen?

You’re right! The best fish is enjoyed fresh, right out of the water! But, the longer a fish is out of the water and unfrozen before making it to your plate, the lower the quality. We immediately chill our fish when it is caught, and within hours it is fileted and flash-frozen. Deep freezing and commercial vacuum-packing techniques seal in the just-caught freshness and quality. There are no adverse side-effects to freezing if care is taken in the thawing process. In fact, the extreme freezing temperature is one of the things that makes our salmon sushi-grade (for raw consumption) and superior in quality to so-called “fresh” fish that has been refrigerated for days.

Why are salmon shares purchased online in advance?

In the spring, before a single fish is caught, we pay our professional processor in Alaska so that a portion of our upcoming harvest is reserved for all of you. Your purchase in the spring allows your share of the summer catch to be designated for you as it moves through a careful process to get from the net to your table.

How and when do I get my wild salmon?

Once you’ve chosen Direct Shipping (if available to your state) or a CSF Pick-Up Location (if available in your area), your spring purchase from our online store will be received in September. In order to offer the very best wild Alaskan sockeye at an improved price point, our community supported fishery (CSF) is modeled on efficiency. Our salmon is caught in June and July, transported in deep freeze by barge and by long-haul freight in August, and distributed in September via Direct Shipping and at annual pick-up events.

A 20 lb. share of salmon?  How am I going to fit that in my freezer?

Our typical share size is twenty pounds (check your location for share sizes available in your area), and takes up less than half the space in a typical household fridge freezer. Since each piece of salmon is individually vacuum-packaged, it is easier than one might think to fit the filets into available spaces. Since that puts having Alaskan for dinner in arms reach, we don’t get any complaints regarding crowded freezers!

I missed the purchasing deadline – or – I didn’t buy enough salmon.  Do you keep salmon on-hand during the off-season?

We have a purchasing deadline around May 25th each year, after which availability is not guaranteed. We bring the wild salmon catch to our communities in 1,000 pound containers, so generally the only time we have extra salmon available is when we are selling the remainder of a container. And word to the wise: it typically sells out quickly, so don’t miss out. 🙂

There isn’t a CSF location in my area but I really want some of your sockeye!  What can I do?

If you are interested in organizing participation in your community, we would love to hear from you! Between neighbors, co-workers, friends, and family, you might be surprised how quickly this delicious salmon will disappear.

What payment methods do you accept?

All our purchases go through our online store, which accepts all major credit cards.

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